Client Service
Need something on your policy? Pick one and a real person takes it from there, with an answer within one business day, guaranteed.
Quick Requests
Pick one and we’ll fill in the request type for you.
- When Is My Renewal Date?We’ll look it up and let you know.
- What Coverage Do I Have?Get a plain-English rundown of your policies.
- Get ID CardsNew or replacement auto ID cards.
- Update Billing / PaymentPayment method, autopay or a billing question.
- Certificate Of InsuranceA COI for a job, landlord or contract.
- Add Or Remove A Vehicle Or DriverNew car, sold car, new driver.
- Change My AddressMoving? Mailing or garaging address.
- Add Or Change A Mortgage Company Or LienholderRefinanced, bought or paid off.
- Report A ClaimCall us first or start it here. We’re in your corner.
- Add An Additional InsuredA customer or landlord needs to be added.
- Workers’ Comp Audit HelpHelp getting ready for or answering an audit.
- Cancel A PolicyWe’ll confirm the details with you first.
Need to make a payment to Arnold directly? Most policies are billed by the insurance company, so check your bill first. If it says to pay Arnold, you can pay online with ePay.
Make A Payment (Opens In A New Tab)Common Questions
How fast will I hear back?
A real person on our service team picks up every request. We’ll get back to you within one business day or sooner, guaranteed. If it’s urgent, call us and we’ll take care of it on the phone.
What if I have a claim after hours?
If anyone is hurt or in danger, call 911 first. Then call us at 800-397-2427 before you file anything. We’re your advocate on every claim. If you can’t reach us after hours, your carrier’s 24/7 claims line (on your ID card or policy) is a backup. Then call us first thing the next business day and we’ll take it from there.
Do I pay the insurance company or Arnold?
Most policies are billed directly by the insurance company, so you pay them through their website, app or by mail. Some policies are billed through us. Your bill shows who to pay. Need to make a payment to Arnold directly? Pay online with ePay. Not sure who to pay? Ask us and we’ll tell you.
How do I get my auto ID cards?
Most carriers have an app or website where you can download your ID cards any time, and many states accept a digital card. If you can’t get to them, send a request and we’ll send them over.
Something else? Call 800-397-2427 or send a request below.
Questions? We’re Here.
Call or get a quote. A real person gets back to you, Monday through Friday, 8:30 to 5.
